Connectivity, reliability, mobility – the three key essentials for any modern workforce.
Indeed, in today’s always-on world, enterprises of all kinds and sizes must ensure their frontline people out in the field are equipped with tools and infrastructure that tick all of those boxes if they are to succeed.
Shared mobile devices, tablets, Wi-Fi solutions, Digital Enhanced Cordless Telecommunications (DECT): they all play a mission-critical role upon which everything depends.
For those enterprises with high-volume deployment, managing the health and performance of all those devices and solutions is as important as the critical communication and collaboration they facilitate. Licensing, location, user accessibility, functionality, security; when the fleet is scattered far and wide, keeping a watchful eye on all of the moving parts can be a challenge.
The answer? Pick a provider that not only supplies premium hardware, but that also offers a support tool capable of simultaneously ensuring day-to-day reliability and a strategic long-term return on investment.
“Enterprise-grade DECT and Wi-Fi devices are the key to delivering better collaboration and communication within companies that have both mobile and desk-based employees – however, without the right management, it’s difficult to reap the full benefits and ensure durability over time,” says Richard Harvey, Director of Systems Engineering at leading enterprise mobility solution provider Spectralink Corporation, whose Advanced Mobile Intelligence for Enterprises (AMIE) solution delivers big.
“Deploying a new fleet of devices can take weeks of valuable time. Configuring device settings, application settings, and assigning extensions individually is a tedious and repetitive task. Our web-based device management dashboard is designed especially for IT and Telecommunications Administrators and enables fast deployment, centralized device administration, and Spectralink application management all in one place. It is highly-effective in helping businesses leverage their investments in communications tools and infrastructure.”
Spectralink’s AMIE solution automatically and constantly analyses entire fleets of DECT or Wi-Fi devices; providing valuable insights that help IT and telecom teams troubleshoot mobility issues with ease, and a clear 24/7 visibility of the health and performance of their mobile ecosystem.
A user-friendly and intuitively designed dashboard enables easy, ‘anytime, anywhere’ configuration of Spectralink applications at a device, group, or enterprise level. For day-to-day management, the main dashboard provides an operational view of the fleet, including visibility into the battery health of devices across the enterprise from one screen.
AMIE simplifies the management of shared devices as well as minimizing disruptions and downtime by proactively monitoring and sending alerts about device and network issues, and capturing and sharing performance analytics for troubleshooting call quality concerns.
“Enterprises often suffer from a lack of IT resources for maintaining distributed solutions, devices are often blamed for poor voice quality, resolution of work-halting service disruptions can take too long, and deployment, configuration, and updating can be painstakingly slow,” says Harvey.
“AMIE simultaneously addresses all of those pain points by continuously monitoring network performance and automating functions, providing call performance analytics to distinguish between device and network issues, sending alerts when the system or devices need attention, and enabling streamlined deployment with bulk configuration and automatic updates.”
In addition, AMIE tracks missing devices and who had them last; balances device utilization across users, departments or shifts; rolls-out new firmware to servers, base stations and handsets with a single click; and automates backups and remotely restores for disaster recovery.
It seems those three key essentials of connectivity, reliability, and mobility can be guaranteed if the right support is applied.
And that translates into an enviable return on investment.
To learn more about how Spectralink can help your and your customers’ businesses maximize the value of its AMIE solution, click here.
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