Doctors in the UK have been given £240m by the government to help improve patient communications – creating huge opportunities upon which technology service providers can capitalise.

The huge support package is part of an NHS post-COVID recovery plan designed to embrace the latest technology; replacing old analogue phone systems with modern upgrades and easy-to-use online tools so patients never get engaged tones.

The aim is for all GP surgeries in England to have digital phone lines by March 2024: all they or their system integrators must do is pick a provider partner that can help them deliver.

“Technologies are constantly revolutionizing the way the healthcare sector communicates and now the UK government is investing significantly in ensuring GP surgeries keep pace. They look for a system that breaks down the barriers of distance, embraces flexibility and customization, and ultimately improves access for patients,” says Prince Cai, Vice President at leading unified communications solutions innovator Yeastar, whose P-Series PBX system offers it all.

“Our solution empowers a patient-first approach and puts effective communication at the center of high-quality healthcare delivery. We are already helping lots of UK MSPs transform their GP practice customers’ systems, and now we are ready to help many more leverage the government’s support for that continued, vital digitisation.”

The Yeastar healthcare offering is an on-premise or cloud-based system that combines a robust call centre with multiple Unified Communications features, all in one place. Easy to use and with less administrative burden, it features enterprise-grade data security and compliance and comes with a guarantee of little-to-no system downtime.

Functionality includes automatic call distribution, IVR, SMS for appointment scheduling and reminders, video conferencing for virtual consultations, one-click pause recording to safeguard patients’ sensitive information, call center wallboard and queue callback features, and internal collaboration platform access to drive faster call resolution and boost productivity in busy health centers.

Desktop/Mobile/Web UC clients for all internal and patient communications enable all care team members to stay connected at anytime, from anywhere, and hot desking enables doctors to share IP Phones in one office via their own extension number, supporting flexible working arrangements.

Crucially in today’s an omnichannel world, the system allows for the integration of digital communication channels such as SMS and WhatsApp, and features rich, open API for custom integrations with systems for prescription refill requests, patient record management, and others.

Management of the system is slick and easy too and requires minimum IT expertise. Point-and-click administration is provided via an intuitive user portal, with granular permissions based on different user roles, and a built-in security mechanism to minimize system vulnerabilities and ensure high availability.

One UK GP practice, Leesbrook Surgery, which has already deployed the Yeastar healthcare solution is reaping the rewards, saying: “We couldn’t be happier with the positive impact the Yeastar Hosted System has had on our practice. This decision has transformed the way we operate and has significantly improved our ability to provide quality healthcare to our patients.”

“Balancing costs and future growth, the P-Series requires a lower total cost of ownership, less training, and fewer management efforts,” says Cai.

“Third-party technologies including IP Phones, CRM, Microsoft Teams, Outlook, and directory services can also be integrated easily to form a cohesive communication and collaboration solution. Optimized with the right set of features, ease of use and management, future-proof flexibility and adaptability, the P-Series unifies voice, video, team chat, messaging, and more to facilitate boundless communications.”

In short, it is just what the doctor ordered!



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