Voice communications technology sounds so simple. After all, it’s been around since the earliest days of telephony. And users certainly want it to be simple – just like the communications on their personal devices.
“We know that employees tend to use what’s most efficient, fast, and flexible. And that often means consumer messaging apps like WhatsApp,” explained LeapXpert’s VP Marketing, Ari Applbaum.
“But that opens up a whole slew of challenges – especially in regulated industries.”
From compliance to privacy to security and data ownership and control, voice is much harder to connect to workflows and automations and audit trails, and address the record-keeping requirements from the SEC and other regulators globally. But thanks to LeapXpert, professional voice conversations can be captured and archived for compliance purposes.
LeapXpert’s solution suits both corporate-owned and personal device policies.
For corporate phones, LeapXpert now provides its own SIM cards and the Leap Work network. The solution is easy to provision, maintain, and expand. Employees can continue using their native voice diallers with their work phone number, which is also used for compliant messaging.
For personal phones, LeapXpert provides their own application, Leap Work, to place and receive calls, recording and archiving client calls, in addition to capturing SMS and messaging apps for compliance purposes.
The LeapXpert voice solution, an add-on to The LeapXpert Communications Platform for compliant communications, helps minimize compliance risks for voice client communications and fulfill security and governance policies at scale, across dozens of countries.
What works for employees is great for customers too
In most cases, employees carry a corporate-owned device. The employee’s user experience is further optimised as everything is native (with no need for additional apps), and intuitive to use. That means user adoption is high – avoiding shadow IT and compliance headaches. So it’s easy for enterprises to govern all voice conversations, but also chats across native mobile applications, ensuring compliance, data security, avoidance of data loss, and effective automations.
Employees can keep their existing work phone number or get a new number provided by LeapXpert. This also applies to personal devices. Employees are provided with a dedicated work phone number as a secondary phone number, so that they can easily separate their personal and professional communications. All voice conversations will be done through a virtual number and the Leap Work application, ensuring regulatory compliance.
The voice solution relies on LeapXpert’s recently-launched solution, Single Professional Identity, assigning each employee a unique work number for client interactions, simplifying contact management – regardless of the channel involved.
“So a client connecting or interacting with this employee through iMessage, through WhatsApp, or through voice calls will always call the same number,” explained Director of Product Marketing Ludo Rubin.
“They get one single number that they can give their clients. There is no miscommunication. There are no download delays. So it’s good for everyone.”
Truly Unified Communications: A LeapXpert Forward
2024 UC which offers the simplicity of the old days, when we just picked up the phone and called people. When we didn’t have to ask ourselves – now, was that last communication on her office number, phone, or her mobile number, or WeChat – instead we could just pick up where we left off?
That’s the vision, and the approach, which inspires the LeapXpert team.
“For us, voice connectivity is part of something much bigger, ” Applbaum summed up. “It’s about bringing all these channels together so that we’re able to reduce friction in client communication, increase productivity for client-facing employees, and ensure enterprise control over communication channels. And it’s something that our customers are very, very excited about.”
To learn more, visit LeapXpert.
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