Brightspeed has partnered with RingCentral to launch Brightspeed Voice+, a premium unified communications solution for enterprises.
Brightspeed Voice+ is powered by RingCentral’s business cloud communications offering to offer Brightspeed’s Voice+ customers AI-powered integrated messaging, video, and voice features from almost any device.
Jeff Lowney, Executive Vice President and Chief Commercial Officer, Enterprise & Wholesale at Brightspeed, said:
We are investing in creating a future-proof network and offering our customers the technology they need for their businesses to thrive in today’s highly connected world. RingCentral’s innovative solutions complement our suite of services and will allow our enterprise customers the ability to create a more efficient work environment for their employees.”
Leveraging UCaaS offerings alongside Brightspeed’s connectivity, RingCentral facilitates seamless modernisation of business communications and fosters workforce collaboration. Its robust suite of APIs covering voice, SMS/MMS, team messaging, video, fax, data, and configuration empowers businesses to revolutionise communication by enabling extensive custom integration with diverse applications.
“The rapid adoption of generative AI is powering a seismic shift from unifying modalities of communication to unifying experiences – and RingCentral is unlocking the power of business conversations with AI across our entire product portfolio,” added Ramin Missaghieh, vice president of Sales, Service Providers for Americas at Brightspeed.
Brightspeed Voice+ from RingCentral is a dependable and secure cloud communications platform that encourages seamless connections between businesses, customers, partners, and employees across all devices and locations.
With what Brightspeed stresses is industry-leading telephony, robust messaging features, and AI-driven video capabilities, RingCentral ensures that Brightspeed Voice+ users can access cutting-edge technology. This encompasses advanced analytics, transcription services, and intelligent meeting summaries, empowering enterprise customers with a flexible solution that optimises workflows and leverages the latest innovations in communication technology.
“We are helping businesses deliver even more value to their customers, employees and partners – and now Brightspeed customers will reap these benefits,” Missaghieh expanded. “By partnering with RingCentral, Brightspeed will have the tools to help businesses drive operational efficiencies and overall stakeholder engagement while also providing customers with a scalable solution that is able to meet customer needs and industry advancements.”
RingCentral’s 2024 So Far
Last week, at Enterprise Connect, RingCentral unveiled RingEX, an evolution of RingCentral MVP designed to enhance the employee experience.
RingEX with RingSense AI provides AI capabilities across phone calls, SMS, meetings, and messaging. This includes real-time call notes, messaging recap, and generative AI search across conversations. It also adds purpose-built AI to boost personal productivity and business collaboration, integrated across RingCentral’s suite, including RingEX, RingCX, RingSense for Sales, and RingCentral Events to foster efficiency and teamwork.
In February, RingCentral reported several high-profile UCaaS wins as it reported its quarterly earnings.
The vendor reported a sales increase of nine percent year on year for the quarter ending 31 December 2023, above the midpoint of its guidance.
On an earnings call with investors, CEO Shmunis highlighted the growth RingCentral has seen in the enterprise space, which is outpacing the wider business. Figures released ahead of the call showed that enterprise customers’ annualised recurring revenue (ARR) topped $1bn for the first time.
Shmunis illustrated these figures by revealing UCaaS contract wins without naming the customers. However, Shmunis also referred to a 15,000-seat deal won with Ikea in conjunction with Vodafone, with which RingCentral partners in Europe.
Earlier this month, RingCentral and Optus partnered to deliver a new solution to empower communications for Australian businesses.
The co-branded solution, Optus Loop with RingCentral, aims to support comms for businesses of all sizes by utilising RingCentral’s reliable, secure, and feature-rich communications platform.
The service affords enterprises an agile, cost-effective, cloud-based offering to galvanise improved collaboration and communication among employees, customers, and suppliers. Accessible from any device and location, it always enables seamless connectivity.
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