Enreach has announced the successful migration of over 100,000 users to its UCaaS platform, Enreach Contact, marking an important step towards growing its European UCaaS offering.

Moreover, the leading UCaaS solutions provider, Enreach, believes the milestone aligns with its strategy of providing a more joined-up and efficient platform for business communications.

The company says it has been focusing on operational and technical improvements and making it possible for Enreach, its partners, and customers to utilise “the synergies of a consolidated technology platform”.

Enreach’s Chief Technology Officer, Koen van Geffen, explains the significance of this user milestone for Enreach Contact: “Completing the migration of 100,000+ users to our Enreach Contact UCaaS platform is an important milestone that reflects our ongoing efforts to enhance the quality of our business communications solutions.

This project was not just about moving users; it was about evolving our technology to better serve our customers and partners.”

Enreach Contact

Enreach Contact, Enreach’s core European offering, is a UCaaS solution designed for modern business needs and high-quality customer service.

It includes chat, voice, video, and advanced call management features with mobile and fixed connectivity, plus AU-powered capabilities like smart Interactive Voice Response (IVR), voice and chatbots, and more.

The solution also enables integration with over 100 CRM systems and business apps, such as Microsoft Teams, ultimately raising the standards of communication, collaboration, and remote working accessibility.

Enreach has expanded its portfolio through several acquisitions, each adding new capabilities to its technological arsenal.

Through its acquisition of the conversational AI company Botsquad, for example, Enreach has added advanced conversational bots to its product range.

Other notable acquisitions over the years include ipnordic, Masvoz, Benemen, DSD, and Go2thecloud.

The UCaaS platform integrates these technologies into a single unified offering, providing a scalable, robust, and flexible solution option for businesses across Europe.

According to Enreach, each new technological addition is helping it on its journey to becoming the “European leader in converged contact solutions”.

This convergence refers to its interconnected CCaaS and AI capabilities, which simultaneously make good on its goals of creating more efficient, connected, and collaborative business communications.

Koen van Geffen also spoke about the latest platform supporting Enreach Contact and its expanded user base: “The migration also represents a technical new age for us, shifting to our next generation platform based on Elixir, a dynamic programming language running on ErlangVM.

“The new platform serves as the foundation for Enreach Contact, ensuring that it can efficiently manage the increased demand from our growing user base while at the same time guaranteeing the resilience of our services and enabling Enreach to rapidly deploy new features.”

Last month, UC Today’s Kieran Devlin spoke to Matti Heikkonen, CCO at Enreach, about the major trends impacting Enreach’s partners in 2024, the challenges those partners face, and how Enreach’s product roadmap ahead intends to address those challenges.

Also in April, HP announced the certification of new Poly terminals by Enreach for Service Providers. In the evolution of the partnership between HP and Enreach, the Poly Edge E range has been certified, and these terminals are being integrated into the Enreach UP Platform.



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