Call analytics are critical in today’s business world. Not only is the ability to collect, store, and analyze the right data essential for compliance purposes, but it’s also the key to making data-driven decisions that optimize your company’s performance, reduce costs, and unlock new opportunities.

Unfortunately, as business communications grow increasingly complex, finding a solution that can integrate seamlessly with the various platforms and tools you use, and unify the data from each can be challenging. That’s where Variphy comes in, with its flexible reporting and analytics platform.

Leveraging the company’s decades of experience in analytical technologies, the Variphy call analytics platform works intuitively with leading platforms from Microsoft, Cisco, and Zoom, to give companies a comprehensive view of their data. We dove behind the scenes of the platform to explore what this solution could offer to today’s organizations.

What is the Variphy Platform? Versatile Analytics

Variphy’s call analytics, reporting, and data management platform extends the value of leading solutions from unified communication and contact center software vendors, with intuitive tools for collecting business insights, the platform works with:

Cisco Technologies

Variphy’s platform offers real-time analytics and robust reporting tools for a range of Cisco solutions. For Cisco Unified Communications Manager (CUCM), Variphy’s platform delivers reporting and analytics with customizable, and shareable dashboards, DN and DID management tools, change management tools, and remote phone control.

The company also delivers leading reporting and analytics solutions, dashboards, and wallboards for Cisco Unified Contact Center Express (UCCX), and analytics for Cisco Unified Border Element (CUBE).

Webex, Microsoft Teams, and Zoom

For companies leveraging flexible cloud-based unified communication tools, Variphy’s platform delivers intuitive reporting tools for:

  • Cisco Webex: Reporting and analytics with customizable and schedule-based reports, comprehensive access control, and data management.
  • Zoom Phone: In-depth report scheduling and ad-hoc search solutions for historical and real-time data captured within Zoom Phone.
  • Microsoft Teams: Detailed insights into Microsoft Teams phone calls, with shareable dashboards for both stakeholders and non-admin users.

The Key Features of the Variphy Platform

Going far beyond the average reporting capabilities offered by leading unified communications solutions, Variphy’s platform is brimming with powerful features that ensure companies can derive the most value from their data. The solution includes:

  • Unlimited data retention: Users can store and manage their calling data for as long as they choose with no restrictions, ensuring compliance with industry requirements.
  • Role based user access: Comprehensive role-based visibility, to give business leaders complete control over who can access data.
  • Flexible reports: Variphy’s fully customizable reports can adapt to a range of display options for time periods, output type, and more.
  • Scheduling: Users can schedule reports to be automatically delivered via chat, , report repository, and more, in a range of file formats.
  • Advanced search: Search and filter through call data, based on multiple criteria, such as calling and called number, user, name, hunt group, or call queue.

What’s more, Variphy’s analytics platform can be combined with a range of other innovative solutions from the company for remote phone control, change management, dial plan management, and even contact center analytics.

“We believe in providing organizations with access to the calling data they need and want,” said Layne Hoo, CEO and Co-founder of Variphy.

“Our solution offers flexibility by allowing organizations to retain their data for as long as they would like and provide role-based access for users.”

The company even hosts its own webinars for growing teams.

The Benefits of the Variphy Platform

In today’s landscape, every company needs to ensure they’re drawing the most value from their data, whether they’re adhering to complex regulatory requirements, or looking for ways to improve business performance. Variphy simplifies the reporting experience, offering benefits like:

  • Extensive flexibility: The level of flexibility offered by Variphy is truly impressive. Not only does the company offer hybrid support for multiple unified communication platforms within the same environment, but it offers a range of deployment options. You can even install the application either in the Variphy cloud or your own data center.
  • Ease of use: Variphy makes leveraging and managing data simple. The company’s advanced search and filtering solutions make it easy to pinpoint the data you need in any environment. Plus, automated report delivery helps you to put analytical processes on autopilot.
  • Customization: Companies can customize their reporting experience to suit their specific needs. There are numerous display and configuration options for reports, as well as the option to leverage highly granular role-based user access tools.
  • Reliability: With Variphy, companies can ensure their call data remains secure and accessible for as long as they like, without restrictions. Plus, the company’s commitment to exceptional customer service and support ensures you can rapidly unlock the full value of the platform.
  • Affordability: Variphy offers companies a risk-free, fully functional proof-of-concept trial, fully licensed with no limits on devices or features. This means you can test the functionality of the ecosystem for yourself, before making any major investments.

With the ability to mix and match features and reporting capabilities to suit your specific unified communications environment, Variphy’s platform serves a host of use cases. The platform is also constantly being upgraded with new features and capabilities.

“We have been a longtime provider of tools for on-premises Cisco Unified Communications platforms,” said Hoo.

“Our team has recently developed integrations for Webex Calling, Zoom Phone, and Microsoft Teams. The addition of these platforms offers organizations a single pane of glass for their reporting and analytics needs.”

Variphy Platform Review: The Verdict

For companies looking to take advantage of all the value their unified communications can offer, Variphy’s platform makes analytics accessible, simple, and flexible. We were impressed by the intuitive design of the platform, and how easy it is to customize your reporting experience to suit your company’s needs and goals.

What’s more, it’s worth noting that Variphy’s approach to guiding and supporting its clients is incredible. The company offers a huge range of resources for organizations to access, including webinars, a knowledge base, and comprehensive downloads.

With Variphy, companies can launch a fully functional analytical application in a matter of minutes, and start digging into their data instantly, tracking the metrics that matter most to them. With Variphy, you can save hours on your reporting process, without compromising on security, comprehensive insights, or compliance.

With a risk-free proof of concept trial available, there’s nothing stopping any company from exploring the benefits of Variphy’s platform for themselves.



from UC Today https://ift.tt/E6m4eOH