Microsoft Teams has transformed the modern workplace, altering how we collaborate, communicate, and share knowledge. However, if you plan on using Microsoft Teams as your central environment for hybrid, remote, and in-office work, there are hurdles to overcome.
From a compliance and security perspective, Microsoft Teams can only offer limited policy-based recording solutions. For true, comprehensive coverage, and a robust approach to continued regulatory compliance, you need a third-party solution. The question is, how do you identify whether your compliance recording system is truly future proof?
Identifying Crucial Features in a Compliance Recording Solution
Most business leaders have a basic knowledge of what to look for in a Microsoft Teams compliance recording solution. They need something that not only integrates seamlessly into the Microsoft Teams ecosystem, but also supports:
- Compliant call recording for every industry: A compliance recording solution for Microsoft Teams should be designed with regulatory compliance as their core component. The right solutions should ensure you can adhere to regulatory guidelines in any industry, from finance, to healthcare, with flexible, and granular policy control.
- Data sovereignty: In today’s age of globalization, data sovereignty is a crucial concern. Leading compliance recording solutions should ensure you have full control over where your data is stored, with native connections to the Azure cloud, and global data centers.
- Advanced security protocols: The right solutions should always employ advanced encryption methods, authentication methods, and access controls, to help you safeguard sensitive data and minimize the risk of breaches.
However, while many vendors provide companies with basic versions of these non-negotiable features, few give organizations a truly flexible, advanced, and future-proof service.
Fortunately, leading Microsoft Partners CallCabinet have introduced a compliance recording solution that effectively prepares organizations for the future of work, with innovative, unique capabilities.
The Must-Have Features of a Next-Level Solution
Unlike other compliance recording solutions for Microsoft Teams, CallCabinet’s unique offering addresses the evolving needs of modern companies. These tools provide companies with an extraordinary level of customizability and control over every captured conversation.
Let’s explore the must-have features that elevate CallCabinet’s technology above the competition.
True Omnichannel Coverage
CallCabinet’s compliant recording solution for Microsoft Teams is a certified, Azure-native offering, directly integrated with Microsoft Teams, and offered on a scalable subscription-based model. It doesn’t require the use of additional on-device software or hardware, and empowers companies to leverage compliant recording and AI-driven analytics on any device, any time, anywhere.
Business leaders and teams can capture every conversation, and store all forms of data with tools for capturing screens, text, social media comments, video, and audio, in any language. The solution works on any device, from PBX solutions to Teams-enabled tablets and smartphones.
Plus, CallCabinet offers a full multi-tenancy solution, allowing organizations to manage multiple tenants within a single environment. Overall, this feature empowers companies to simplify administration, reduce complexity, and ensure ongoing flexibility for hybrid and remote workers.
Flexible Policy Management
Regulatory guidelines can vary from one company, industry, and location to the next. This makes it crucial to implement a compliance call recording solution that give you complete control over your policies. In addition to Microsoft’s own policy options, CallCabinet allows companies to implement their own custom policy setting options.
With CallCabinet, companies can create policies that allow them to:
- Record inbound, but not outbound calls (or vice versa).
- Record all calls except those from certain departments or individuals.
- Control who can access recorded conversations and share them.
- Manage who can set permissions within the company.
- Determine when video should be included in a recording.
These settings are customizable to any degree, with options for departmental-level, company-specific, team-level, and individual permissions. A case study from CallCabinet demonstrates how valuable this feature is. A retail conglomerate recognized that certain departments needed to record conversations in different ways. Cold-calling and outbound sales teams only needed voice data, while compliance and risk departments needed detailed recordings featuring various types of data.
The granular policy capabilities offered by CallCabinet gave the company the freedom to customize their recording strategies according to the needs of each team.
Teams Phone Mobile Compliant Recording
While some Microsoft Teams compliance call recording vendors empower companies to capture different types of data across multiple channels, many don’t support extensive solutions for the mobile workforce. As mobility becomes increasingly crucial to the modern workforce, this creates a significant compliance gap for evolving organizations.
CallCabinet’s Microsoft Teams call recording solution supports Teams Mobile recording, and Teams contact center recording. Users get the same granular user-based permissions and customizable policy settings, even for employees using mobile devices.
This functionality is critical at a time when more companies are moving towards using mobile devices as their main communication and collaboration method. Another case study from CallCabinet highlights the benefits of the feature in highly regulated industries.
A banking company needed an effective way to record financial conversations taking place outside of their business location and operating hours. They chose to allow mobile phone communication to better serve their clientele, but couldn’t rely exclusively on mobile app solutions for capturing information. With CallCabient’s solution for Teams Mobile, the financial company ensured they could adhere to regulatory standards, and control everything from their home base.
AI-Driven Innovation
Finally, CallCabinet’s recording solution doesn’t just give companies the power to capture crucial conversations for regulatory compliance purposes. It also ensures companies can leverage the data they collect for deep, AI-powered analysis.
CallCabinet’s conversation analytics solution provides businesses with comprehensive insights into conversations, rapidly evaluating recorded conversations from multiple channels, and extracting valuable data. Companies can leverage in-depth policy solutions to ensure they’re only using the right data for their analysis, and dive deeper into recordings with transcription and search features.
The insights gathered using these AI tools provide businesses with the information they need to enhance security (based on risk detection), streamline processes, improve collaboration, and even transform employee training and development.
Upgrade your Compliance Recording Solution
For any company using Microsoft Teams as their central platform for collaboration and communication, preserving compliance and security should be a priority. CallCabinet’s innovative approach to recording, quality assurance, and analytics empowers organizations to take their strategy to the next level. Not only do companies get comprehensive security, omnichannel coverage and data sovreignity options, but they also get a highly customizable solution they can adapt to their needs.
CallCabinet’s approach to granular policy control, omnichannel information capture, mobile accessibility, and AI innovation helps businesses build a truly future-proof compliance strategy, without compromising on ease-of-use, or affordability.
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