Designed to simplify the path to unified communications and cloud calling, Net2Phone Unite offers a comprehensive toolkit for business success. The affordable and streamlined solution combines reliable, intuitive, and flexible workflows to help teams collaborate effortlessly.
In recent years, Net2Phone has emerged as a popular option for small and growing companies. It competes well with other well-known UC solutions like RingCentral MVP and 8×8.
We examined the features and capabilities of the Net2Phone Unite offering more closely to provide this comprehensive review.
Quick Verdict: Pros and Cons
Net2Phone Unite is a comprehensive and affordable solution for cloud-based unified communications. It offers access to a wide range of world-class business phone features, supports omnichannel communication, and even integrates with existing solutions like Microsoft Teams.
Pros:
- Affordable plans for smaller businesses
- Flexible integration options
- Omnichannel support (video, calling, SMS/MMS)
- Easy-to-use interface
- 40+ essential calling features
Cons:
- AI and customer service tools are offered separately
- Slightly lower uptime guarantee than some alternatives
What is Net2Phone Unite?
Net2Phone Unite is the Unified Communications (UCaaS) package offered by Net2Phone. The company also offers various customer service tools via its separate “UContact” plan.
Unite is one of the few UC solutions that offers customers unlimited nationwide and international calling (in 40+ countries) on every plan. The solution also enables comprehensive omnichannel communications with video, calling, SMS, and MMS messaging.
Every plan includes a range of essential business phone features, as well as integrated call recording capabilities for compliance. Plus, the ecosystem is specifically designed for the current age of work, allowing users to connect via any device through a mobile app.
Net2Phone Unite Plans and Pricing
Affordable pricing is one of Net2Phone’s biggest selling points. Tuned to the needs of smaller companies, the organization offers access to a range of 3 “Unite” plans for UCaaS:
- Office: $18.99 per user per month: This plan offers all of the essential calling features companies need, plus video conferencing, unlimited nationwide and international calling, call recording, a web and mobile app, and SMS/MMS messaging.
- Office Pro: $22.99 per user, per month: All the features of the Office plan, plus access to a Receptionist Console.
- Office Power: $29.99 per user per month: The features of Office Pro, plus Virtual Fax, CRM and API integrations, and a live chat widget.
The Core Features and Capabilities
Net2Phone Unite is an all-in-one business communications platform similar to solutions like RingCentral MVP. It combines phone connectivity (business voice) with messaging, SMS/MMS, Fax, and video conferencing capabilities.
The flexible solution can also easily integrate with a range of critical business tools, from collaboration apps like Slack and Microsoft Teams to Salesforce, Monday.com, Zoho, Zendesk, and HubSpot. It also comes with more than 40 advanced VoIP features and intuitive analytical and reporting capabilities designed to empower teams.
Key features include:
- Unlimited domestic and international calling (in 40+ countries)
- WebRTC and mobile user applications
- Video conferencing with call recording and reactions
- SMS/MMS texting
- Auto attendant capabilities with time-based greetings
- Call queues, routing, and ring groups
- Compliant call recording
- Remote office collaboration tools
- Voicemail and voicemail to email transcription
- Presence features and extension dialing
- Music on hold and call waiting
- Call Parking
- Caller ID
- Call screening and blocking
- Multi-way conferencing
- Analytics and reporting (with AI-powered solutions)
- Direct number, virtual number, local number, and toll-free options
- Two-factor authentication and encryption
Notably, companies can also choose to combine Net2Phone Unite with their customer engagement solutions. Net2Phone’s CX tools offer access to service solutions on social media, WhatsApp, email, web chat, voice, and more. There’s even support for comprehensive workforce management, AI-powered analytics, and intelligent interactive voice response.
The Core Benefits for Business Users
Net2Phone Unite provides companies with an excellent range of VoIP and business calling features, backed by exceptional customer support and reliability. The solution stands out for its versatility, flexibility, and user-friendly experience. Some of the key benefits of Net2Phone Unite include:
- Ease of use: Getting started with Net2Phone Unite couldn’t be simpler. All you need to do is choose the plan you want, download the mobile app, or access the web app through the online portal. The dashboards are straightforward and clean, allowing end users to rapidly view team member presence, access calling tools, and even track statistics.
- Analytics and reporting: Net2Phone recognizes the value of data for today’s business users. The Unite analytics portal makes it easy to track important data across every channel, monitor employee performance, and make intelligent decisions. You can even filter statistics by user, time, and other factors for deeper insights.
- Flexibility: For companies that want to align their technology stack, Net2Phone offers access to various add-ons and integrations. You can use open APIs to create customized automated workflows or connect your system directly with solutions like Slack, Microsoft Teams, Salesforce, and HubSpot.
- Affordability: Smaller businesses will definitely appreciate Net2Phone’s affordable pricing packages, which include unlimited international and domestic calling. Even the lowest-priced plans come with access to most of the top features businesses need, ensuring companies can easily make the transition into the cloud.
- Advanced features: In addition to essential call management features, Net2Phone provides access to a range of enhanced features for an affordable price. Companies can access conferencing tools, intelligent voicemail transcription, built-in compliant call recording, remote office management tools, and more in one interface.
Net2Phone Unite Customer Support and Security
Like most leaders in the Unified Communications landscape, Net2Phone is committed to delivering exceptional reliability, support, and security to all of its customers. In the past, Net2Phone didn’t share much information about its security solutions. However, in recent years, it has more openly provided insights into its end-to-end encryption strategy.
The company ensures all forms of communications remain secure, from SMS/MMS to fax, and keeps company data protected. Plus, it offers access to comprehensive access controls, allowing organizations to set up their own policies for two-factor authentication. You can also learn more about Net2Phone’s approach to compliance on its dedicated web page.
The company promises award-winning support through various channels. If you want to speak with an expert directly, you can reach out via social media, connect through live chat, send an email, or call the team. Alternatively, if you prefer to address common issues yourself, Net2Phone has a fantastic range of guides, FAQs, and videos available on its website.
There’s even a blog and news page with updates on the company’s latest product releases and insightful thought leadership content.
The Final Verdict: Is It Right for You?
For smaller companies in search of an affordable, easy-to-use, and feature-rich business communications solution, Net2Phone Unite is an excellent choice. With more than 30 years in the market, the organization has proven its reliability. It has even won numerous G2 awards, identifying it as the ideal solution for small businesses and the quickest system to implement.
Although Net2Phone primarily focuses on small and mid-market companies, the organization has evolved in recent years to deliver more comprehensive solutions for enterprise companies, too.
Plus, the company constantly adds to its features and toolset, adapting to the latest trends in the marketplace. For instance, the brand unveiled a Global Connect solution for companies transitioning away from PSTN/IDSN strategies.
Overall, Net2Phone Unite is a powerful, affordable, and convenient solution for teams embracing the future of cloud communications.
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