Enreach has released its new Fixed-Mobile Convergence (FMC) solution, Enreach Contact Anywhere, to empower frontline workers.
Enreach Contact Anywhere aims to revolutionise the workforce across every industry by offering a UC solution characterised by a single number, device, and mailbox. With mobile usage surging, this solution intends to integrate smoothly with existing fixed-line and mobile services, fostering a more productive and efficient workforce.
Claire Smith, Managing Director at Enreach UK, said:
In today’s dynamic business landscape, professionals face unique challenges that demand innovative solutions. Our FMC solution, Enreach Contact Anywhere, is designed to meet these challenges head-on, offering features that boost productivity and simplify communications with customers.”
Enreach suggests several case studies where Enreach Contact Anywhere could support workforces, including delivery drivers. The solution enables calling business numbers via the mobile network, even in areas with minimal coverage, ensuring consistent communication. This reduces communication delays, improves service quality, and cuts costs. FMC leverages the mobile phone’s native dialler and emergency call capabilities and supports staff training through recorded calls.
Another case study that Enreach outlines focuses on field salespeople and how communication delays affect costs and customer service quality. Enreach Contact Anywhere allows managers to monitor and review calls, quantify team efforts, and also enhance a business’s communication with customers. This capability fosters trust in a business’s commitment to fulfilling customer needs efficiently and effectively.
“We’re proud to offer industry-specific solutions that address the pain points faced by professionals across various sectors,” added Smith. “Our FMC solution, Enreach Contact Anywhere, empowers professionals to overcome challenges and achieve greater success in their roles.”
More Specifics On Enreach Contact Anywhere’s Feature Set
Enreach stresses that as businesses increasingly adopt a Bring Your Own Device (BYOD) model, the demand for FMC will rise with Enreach Contact Anywhere positioned to facilitate this transition.
A key feature is that professionals can use their work numbers from any location, maintaining a consistent business identity whether in the office, at home, or on the move. It also ensures business continuity by allowing calls to be made and received, even during internet outages, eliminating the dependency on internet connectivity for calls.
With Enreach Contact Anywhere, the company says there’s no need for multiple app downloads for business calls; instead, the native dialler is used, streamlining the process. It offers comprehensive call recording for all interactions, aiding in compliance, dispute resolution, and performance reviews.
Additionally, it provides customisable availability settings and automatic logging of all calls onto the UC platform, ensuring a complete record of communication interactions is maintained.
What Else Has Enreach Been Up To In 2024?
In June, Enreach and French IT distributor Watsoft partnered to offer enterprise communications solutions for French MSPs and resellers to sell to SMEs.
Enreach and Watsoft signed a value-added distribution agreement, resulting in the launch of Wat’Com, based on the Enreach UP Cloud platform. Since its inception, Watsoft has supported its network of French MSPs and IT resellers in enhancing their offerings to meet evolving market demands. The Wat’Com solution was developed in response to the evolution of UC, transforming traditional telephony into a crucial component of corporate digital transformation.
Meanwhile, Enreach announced the successful migration of over 100,000 users to its UCaaS platform, Enreach Contact, in May, marking an important step towards growing its European UCaaS offering.
Moreover, Enreach said this milestone aligns with its strategy of delivering a more integrated and efficient platform for business comms. The company emphasises its focus on operational and technical enhancements, enabling Enreach, its partners, and customers to leverage “the synergies of a consolidated technology platform”.
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