Anytime, anyhow, anywhere – today’s modern workforces have never been so agile. 

They work from the office, they work from home, they even work from the coffee shop, train, or park.  

For employees, that flexibility has reimagined the work landscape and redefined their work-life balance whilst simultaneously (in many cases) increasing productivity. For employers, costs have decreased as a result of previously-essential office space now becoming less so; and expensive travel to physical meetings becoming almost completely unnecessary. 

It’s not just internal collaboration either. Customer communication is becoming increasingly diverse too. Contact centres need to provide a truly 24/7 omni-channel experience at an affordable price. 

All of this enhanced agility, functionality, and unification of the business communication stack is of course reliant on the deployment of tools and solutions that maximise digital transformation opportunities. 

Finding the Right Vendor

For organisations (regardless of size or vertical sector) and their technology providers, picking a powerful, cloud-powered, all-in-one-place platform that brings it all together can be a differentiating decision.    

“All businesses should be keen to modernise their internal and external communication and collaboration capabilities because, in today’s world, there is no such thing as a fixed office and no such thing as fixed office hours,” says Myles Leach, Managing Director of NFON UK, whose innovative ‘Cloudya’ hosted telephony platform responds brilliantly to the challenge. 

“Employees and customers have their own preferred channels of communication and their own preferred times at which to interact. It’s all about leveraging those new ways of working and simultaneously enhancing user experience for all parties.” 

Cloudya Has It All

Cloudya is a clever software solution combining cloud PBX functionalities and all of the UC smarts a business needs, such as voice calling, video conferencing, voicemail, IVR, call queues, screen sharing, and CRM integration. There is also a Microsoft Teams integration and a SIP Trunk solution for on-premises requirements. 

It is easy to set up, fast to configure, and smooth to integrate into an existing communication infrastructure. With only one number and inbox across any device, it is impossible for employees to miss important calls and messages. 

It encompasses end-to-end data security and voice services and is designed and managed in- house – delivering guaranteed 99.9% platform availability. 

“Who wants to enter, exit and then enter AGAIN multiple platforms and/or applications in order to stay in touch with their teams or deliver on their Service Level Agreements,” says Myles Leach, Managing Director of NFON UK.  

“It’s much better to move seamlessly between a single interface which provides ALL of the required functionality. Cloudya can be implemented and maintained easily and at low cost. At the same time, it gives organisations flexibility to scale the number of users up and down according to their needs. Remote workers have their calls forwarded to their mobile devices and, via smartphone, they have full access to the central knowledge base that they are used to in the office.” 

Reseller Opportunities

As well Cloudya’s long and comprehensive list of communication functionality, the platform also comprises powerful data analysis capability to aid quality assurance, compliant data capture and archiving, and training.  

“Tracking Key Performance Indicators such as lost calls or average waiting times can help managers enhance processes and workflows in ways which ultimately improve the user experience for everyone,” says Myles Leach, Managing Director of NFON UK.

“All such data, records, and communication histories are easily accessible and manageable via Cloudya’s user-friendly portal; presenting real-time data across all channels on a customisable dashboard.” 

It’s an impressive, truly centralised solution which, for NFON reseller partners, can also be custom branded. 

“As a 100% channel focused vendor we are experts in growing and developing our partners’ businesses, working in synch with them every step of the way,” says Myles Leach, Managing Director of NFON UK. 

“We understand their challenges, know their markets, and support them where they need it most, without exception, providing an award-winning and unrivalled partner experience. Cloudya represents a huge opportunity for them and us to maximise the opportunities presented by the ever-evolving changes to the business communications landscape.” 

  • To learn more about how NFON can help your and your customers’ businesses communicate and collaborate smarter, visit the website.


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