Avaya and CallCabinet: How to Standardize on a Single Call Recording Platform

Avaya’s enterprise-focused Aura and SMB-friendly IP Office platforms are the main-stay communication platforms for many businesses.

Users are familiar with their functionality and reliability, and organizations using Avaya are often invested for the long term due to that stability. As of 2024, Avaya’s market share is notable across these two key products, which underscores Avaya’s strong presence in the business communications industry worldwide.

However, increasingly demanding call recording, embedded AI analytics and compliance mandates mean those platforms must be complemented with tools able to meet that challenge and not require migration off of them.

The key to frictionless success? Partnering with a vendor that has flexible and adaptable solutions which extend capabilities on existing communications platforms. This means Avaya customers can take advantage of modernized capabilities and technology.

“Whether you’ve deployed Avaya exclusively across your business or have a mixed UC landscape, you require technology solutions that grow and adjust to your shifting communications environment,” says Ryan Kahan, CEO of CallCabinet.

“This is where our SaaS platform-agnostic capability is unique in the industry – allowing businesses to standardize on one compliant call recording and analytics solution and seamlessly capture and analyze conversation data from across any platform.”

In the case of Avaya platforms, CallCabinet’s cross-platform compatibility ensures that Avaya calling data is not overlooked. Their solutions provide a unified view of all conversations, regardless of the platform they originate from.

Without compromising data sovereignty, the solution aggregates all of the data into a single pane of glass view. This ensures uniformity in how you access, interact, and maintain compliance, quality assurance, and data intelligence.

Once applicable only to the financial services sector, data privacy regulations are quickly becoming law for most industries across the globe. From PHI, PII, PCI DSS and Dodd-Frank to GDPR, POPIA and many more, regulatory adherence is now also non-negotiable for other industries such as retail and healthcare.

CallCabinet’s compliant call recording ensures every interaction, from high-stakes negotiations to high-volume communications inside a contact center, is securely recorded, stored, and analyzed for compliance dependencies. All conversation data, including migrated legacy data, are sealed with unique encryption for each call. This means that even when bad actors manage to gain access to a central pool, each conversation’s data set must be individually decoded for consumption. This critical capability is a failsafe and a particularly crucial component for industries handling the intake of confidential information on a large scale.

Undoubtedly, through all the acquisitions and mergers we are seeing today, Avaya will likely be one of many communications platforms within the corporate footprint. Having a solution that interoperates across platforms and deployment types is mandatory.

“Every company relies on daily conversations to keep its business operational, but to truly remain competitive, deriving meaningful insights from vast amounts of communication data is a strategic imperative which until now has been vastly underutilized,” says Kahan.

“As businesses transform and evolve, CallCabinet’s solutions grow with them – streamlining operations, identifying performance gaps as well as lost revenue opportunities means companies very quickly see bottom-line benefits.”

With so much now at stake for all kinds of Avaya-dependent businesses, it’s easy to see why seamless integration is crucial.

Whether in the expansive realm of Avaya Aura or the streamlined setting of Avaya IP Office, CallCabinet’s tight synergy is a potent enabler in dynamic businesses’ pursuit of differentiating communication and intelligence excellence.

“Our suite of solutions stands as a strategic ally for businesses who have deployed or are planning to deploy Avaya,” says Kahan.

To learn more about CallCabinet’s platform-agnostic call recording and data management solutions, visit the website. For more information on CallCabinet’s solutions for Avaya, download the brochure.



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