Zayo and RingCentral have partnered to deliver an advanced enterprise communications offering, Zayo UC+ with RingCentral.
Communications infrastructure provider Zayo is teaming up with RingCentral to offer Zayo UC+ with RingCentral, which encompasses RingCentral’s RingEX and RingCX solutions. This shared product is tailored to enhance workforce productivity and improve customer experiences. It seeks to provide enterprises with secure, AI-powered cloud communications and contact centre capabilities.
Sandra Krief, SVP, Global Service Providers at RingCentral, commented:
RingCentral is proud to partner with Zayo to bring our cutting-edge innovations with RingEX and RingCX to their customers across the United States and Canada. With Zayo’s strong history of growth and excellence in key industries, we are delivering reliable communication transformations to businesses who need the purpose-built tools to maximize business efficiency while maintaining enterprise-grade levels of security.”
Zayo UC+ with RingCentral is the latest addition to Zayo’s managed comms portfolio and intends to deliver a thorough cloud-based UCaaS offering. Zayo says it integrates voice, video, chat, SMS, fax, and contact centre services into a single, easy-to-manage platform. Both businesses say the solution combines Zayo’s robust network infrastructure, integration planning, and engineering expertise with RingCentral’s native, AI-powered, and secure RingEX and RingCX solutions.
“Zayo has been a trusted managed services expert for 20+ years, helping organisations of all sizes thrive. In today’s world, where work environments are more complex and distributed, organisations need smart, scalable, and customisable solutions to keep up,” added Michael McKerley, SVP of Managed Services at Zayo.
“Bringing RingCentral into Zayo’s lineup means our customers will have access to the best communications solutions from RingCentral, all supported by Zayo’s robust network and our expertise in implementation and management—ensuring everything works seamlessly.”
More Specifics On Zayo UC+ with RingCentral’s Feature Set
Both companies stress that Zayo UC+ with RingCentral offers actionable AI-powered capabilities complemented by Zayo’s robust network infrastructure. These new AI features encompass phone calls, SMS, meetings, and messaging, providing real-time insights and seeking to foster intelligent interactions. This enhancement aims to improve communication efficiency and workforce productivity.
Zayo and RingCentral highlight the customisable workflows of Zayo UC+ with RingCentral leverage Zayo’s largest independent network to deliver low-latency connectivity. This supports communication functions across all channels, aspiring to ensure a seamless pathway for integrating communication workflows into business apps such as Salesforce, Microsoft, Google, and Zendesk. This integration intends to enable effortless workstreams, increasing efficiency.
Zayo says it’s committed to delivering exceptional customer experiences by providing a thorough networking solution that covers Internet, cloud, and voice services, all backed by a single end-to-end service agreement.
Zayo emphasises that its team of dedicated experts ensures a seamless experience from design to deployment and ongoing management. By adding RingCX to the portfolio, Zayo affirms that it’s enabling its customers to deliver exceptional customer experiences across more than 20 digital channels with AI-powered capabilities, including AI summaries and post-call transcriptions.
What Else Has RingCentral Been Up To Recently?
Last month, RingCentral CEO Vlad Shmunis revealed that the company and Mitel had ended their exclusive UCaaS partnership.
Shmunis announced the news on an earnings call with analysts, during which he assessed RingCentral’s range of partnerships.
“In Q2, we acquired certain additional assets and customer relationships related to Mitel’s MiCloud Connect and Sky UCaaS platform,” he said. “While we have migrated hundreds of thousands of Mitel’s cloud seats already, we expect that this will allow us to provide a better customer experience for the remaining cloud base in their customer’s digital transformation journey. Moving forward, RingCentral and Mitel will be non-exclusive partners.”
RingCentral has been removed from the product listings on Mitel’s website. Additionally, a URL that previously directed users to a page promoting RingCentral on Mitel’s site is now inactive.
In other news, RingCentral and Vodafone announced they are extending their shared Vodafone Business UC solution to over 30 markets by early 2025, including South America, the Middle East, Africa, further EU countries, and Asia Pacific.
In an expansion of their longstanding strategic partnership, the businesses also announced that they will begin offering Vodafone Business Contact Center with RingCentral, powered by RingCX.
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