At Cavell Enable 2024, Microsoft’s Taimoor Hussain, Global Business Manager, electrified the audience with a bold vision for the future of work, declaring, “We’re building an agentic world.” It’s a future where AI agents seamlessly collaborate with humans, reshaping productivity and connectivity at every level.

Agentic AI: Collaboration Reimagined

Microsoft’s roadmap is crystal clear: AI is no longer just a tool—it’s a collaborator. Central to this transformation is Copilot, the “UI for AI,” set to revolutionise how we work and interact. Whether it’s summarising conversations, managing tasks, or running Teams meetings, Copilot Facilitator is designed to keep teams on track and boost productivity.

The introduction of AI-powered Interpreter Agents takes things further. Imagine speaking English in a Teams meeting while your colleague in Japan hears you in real-time, in Japanese. Star Trek tech? It’s here, and it’s coming to Microsoft Teams next year.

The Future of Microsoft Teams

The latest round of updates announced for Microsoft Teams are nothing short of impressive:

  • Active Meeting Protection: Enhanced AI safeguards to keep sensitive information secure.
  • Live Transcription in 50+ Languages: Breaking down barriers for global teams.
  • Copilot in Teams Admin Center: Streamlined manageability, from provisioning call queues to automating complex administrative tasks.
  • Teams Manageability at Scale: Granular control through Admin Units, empowering organisations to delegate administration like never before.

Copilot as a Multiplier

Copilot doesn’t just enhance workflows; it amplifies them. From telephony to meetings, Microsoft positions Copilot as a multiplier for service providers, unlocking deeper business relationships and enabling richer AI-driven insights. By integrating telephony signals into the Microsoft Graph, Copilot provides a 360-degree view of interactions, weaving emails, meetings, and calls into a cohesive narrative.

Beyond Apps: The Agentic Revolution

Taimoor envisions a future where traditional apps take a backseat to AI-driven agents.

“We’re leaving behind the world of apps”

He explained. Instead, agents will act as our personal assistants, eliminating friction in workflows and connecting seamlessly with underlying services.

This isn’t a pipe dream. From booking a ride to scheduling meetings, Taimoor believes Copilot’s agentic interface will dominate both personal and professional lives, marking the end of app overload.

What It Means for Service Providers

For service providers, this agentic world presents both opportunities and challenges. With AI underpinning every aspect of work, Teams’ telephony capabilities will play a crucial role in creating the “full picture” that organisations crave. Providers must pivot quickly to leverage Copilot’s AI ecosystem, integrating its capabilities to offer transformative value to customers.

The Takeaway

Microsoft is betting big on AI as the cornerstone of the workplace, and service providers have a clear mandate: embrace the change or risk being left behind. With innovations like Copilot Facilitator, Interpreter Agents, and Admin Center AI, the tools are there to thrive in this new era.

The agentic world is here. Are you ready to build it?

Dive Deeper: Full Event Round-Up from Cavell Enable 2024

Want the full story from Cavell Enable 2024? Check out my detailed round-up, covering all the big moves from Microsoft, Cisco, and Zoom as they reshape the enablement market.

From groundbreaking AI advancements like Copilot Facilitator and Interpreter Agents to the rise of BYOC marketplaces and multi-UC strategies, the event was packed with actionable insights for service providers.

Top Highlights:

  • How AI is becoming the backbone of the future workplace.
  • Why customer experience is the new battleground for differentiation.
  • What the Big Three are doing to dominate in 2024 and beyond.

Don’t miss out—read the full event round-up here: Microsoft, Cisco, Zoom: The Big Three Power Up at Cavell Enable 2024



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