Tollring’s 365 Call Analytics solution is being introduced to PingCo’s TCAP Service Hub for elevated Microsoft Teams voice and customer experience.

The integration aims to seamlessly add enhanced analytics capabilities to the Teams ecosystem, delivering critical insights and valuable self-provisioning for service providers and their customers. This collaboration expands upon Tollring and PingCo’s partnership, which was announced earlier this year.

Tony Martino, CEO of Tollring, said:

This collaboration marks a significant milestone for both Tollring and PingCo. By integrating our advanced analytics and recording solutions directly within TCAP, we empower service providers to elevate their Teams offerings with meaningful insights. Together, we’re enabling our partners to deliver exceptional customer experiences and drive real value across the Teams ecosystem.”

PingCo suggests operators using TCAP can take advantage of this new CX service immediately. The company says it offers a simple and effective way to increase ARPU and margins while enhancing organisations’ existing Teams customer base and attracting new customers. It stresses the consistent single-pane-of-glass interface for provisioning and user management, ensuring seamless simplicity across all services and streamlining operations.

PingCo outlines that Analytics 365 Call Analytics enables organisations of all sizes to rapidly visualise and measure business-critical call performance across Teams Phone activity. It adds that its intuitive dashboard offers multiple views and wallboards, helping users analyse call performance and optimise staffing levels to meet customer expectations better.

“Adding services like Analytics 365 Call Analytics to the TCAP platform gives our partners a valuable new application to deliver to their customers,” added Dan Pearson, CEO and Founder of PingCo.

“In turn, it gives end customers access to the tools and services they need to understand how they communicate on the Teams platform and insights into how to improve the overall customer experience. This is a great proof point of the benefits of the strategic alliance we established with Tollring earlier this year, and is only the first such as we’re working on adding Tollring’s AI-powered call recording next.”

What Else Has Tollring Been Up To This Year

Last month, Tollring announced that its full Analytics 365 suite for Microsoft Teams has achieved Azure Co-Sell Eligibility status.

All three of Tollring’s SaaS Analytics 365 offerings for Teams—Call Analytics, Call Recording with AI Analytics, and Collaboration Analytics—received the qualification. Tollring states that this recognition enables its Analytics 365 Suite to deliver added value to end customers while helping them optimise their Microsoft Azure Consumption Commitments (MACC).

In July, CallTower partnered with Tollring on its Analytics 365 solution designed specifically for Microsoft Teams to “revolutionise” call data insights. As a result, Analytics 365 enables organisations to enhance customer engagement, optimise team performance, and drive revenue growth.

Meanwhile, Tollring unveiled Analytics 365 AI-Powered Recording in June, which is available on the Microsoft Azure and AppSource Marketplaces.

The new compliant recording feature for Microsoft Teams expands Tollring’s Analytics 365 portfolio, offering transcription and AI-powered analysis of keywords, topics, sentiment, and outcomes at scale. This allows organisations of all sizes to gain valuable insights into customer journeys, trends, and behavioural patterns, empowering them to make data-driven improvements to customer experience.



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