Amazon Is Shuttering Chime, Adopts Zoom for Meetings

AWS is shuttering its UCaaS offering, Chime, catalysing further discussion about the UCaaS space’s commoditisation and consolidation.

Effective almost a year from now, February 20 2026, AWS will entirely discontinue support for Chime, including Business Calling Features, meaning users can no longer host meetings, manage accounts, or access Business Calling features. Customers who need assistance deleting their data before this deadline are encouraged to contact Amazon Support for help.

Amazon Chime will stop accepting new customers starting February 19, 2025. However, existing customers who created an Amazon Chime Team or Enterprise account before this date can continue using its features, including Business Calling, scheduling and hosting meetings, and user management through the administration console.

In other Amazon news, the business has adopted Zoom as its platform of choice for internal meetings while also rolling out Microsoft 365 productivity tools across the company.

As first reported by Business Insider, Amazon is making Zoom the official meetings platform across the organisation, replacing its internal video and audio calls app Chime in the process, signalling a major win for the all-in-one collaboration business. The memo also identified that Amazon has begun internally rolling out Microsoft’s 365 productivity tools.

Zoom Releases Workflow Automation To Elevate Enterprise Productivity

Speaking of Zoom, the collaboration titan has announced that its Workflow Automation solution is now generally available to elevate business productivity.

First revealed last summer, Zoom Workflow Automation allows users to automate routine processes within Zoom Workplace, leverage AI Companion capabilities, and reduce the need for manual switching between apps. By integrating with third-party tools like Jira, Google, and Microsoft through webhooks or direct connections, Zoom Workflow Automation aspires to enhance efficiency and collaboration across business systems.

Nicholas Costa, Senior Product Manager of Messaging Integrations & Automation at Zoom, wrote in an announcement blog:

Zoom Workflow Automation makes it easy to build powerful workflows that streamline your work across Zoom Workplace and third-party apps. You can also include AI Companion in your workflows, pulling in information and context from the platform to drive action by taking care of those little tasks for you.”

Paid Zoom users can now access Workflow Automation at no additional cost during the free trial period.

Avaya Axes Support For Under 200 Seat Contact Centers

Avaya has announced a major update to its Avaya Experience Platform (AXP), reinforcing its renewed focus on enterprise-scale contact centres. In a recent note to partners, the company outlined its strategic shift toward larger deployments by discontinuing support for contact centres with fewer than 200 seats.

As part of this transition, Avaya is introducing a new ‘Minimum Agent Commit’ requirement, applicable to Concurrent Agent and Named Agent models across all AXP cloud service subscription terms. This change aligns with Avaya’s strategy to optimize its platform for higher-capacity operations.

Avaya offers three subscription tiers for AXP: Essential Digital, Essential Voice, and Advanced.

RingCentral Promotes Kira Makagon To President, COO, To Drive Innovation, Launches AI Receptionist to Transform Business Call Handling

RingCentral has promoted Kira Makagon to President and COO with the remit of driving innovation and growth.

Announced during RingCentral’s latest earnings call for Q4 CY2024, Makagon will step up from Chief Innovation Officer to manage the UCaaS and CCaaS business’s product and technology arms.

Vlad Shmunis, RingCentral’s CEO, commented during the earnings call:

She has been in charge of all products and technology and has been the driving force behind turning RingCentral into an open-air platform and our evolution into a multiproduct company that now includes contact centre and AI(…) Kira’s expertise in driving product vision and innovation, coupled with her deep understanding of customer needs and our company’s culture makes her the ideal leader to help guide RingCentral into our next phase of AI-fueled multiproduct growth.”

Shmunis added that, in her new role, Makagon will oversee the company’s product and technology organisation and will introduce direct and channel sales, customer success, marketing, and business operations organisations.

In other RingCentral news, the company announced this week that it has launched RingCentral AI Receptionist (AIR), a new Agentic AI solution that can automatically pick up and address customer voice calls.

Powered by generative AI, RingCentral AIR can handle customer inquiries by providing accurate business-related responses and seamlessly transferring callers to the appropriate destination—mirroring the capabilities of a traditional receptionist.



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