8×8 has announced a partnership with SpinSci to deliver a patient care solution that integrates the 8×8 Contact Center with Electronic Health Record (EHR) systems.

“Our partnership with SpinSci Technologies and the integration of its Patient Assist technology with the 8×8 Contact Center represents an innovative solution that redefines how healthcare organizations orchestrate and elevate patient engagement while meeting regulatory compliance requirements,”

Victor Belfor, Global Vice President, Business Development and Strategic Partnerships at 8×8, said.

The integration sees 8×8 take advantage of the UC software provider’s Patient Assist Technology to expand its contact center capabilities to better serve the healthcare sector by ensuring compliance with EHR systems such as EPIC, Oracle Cerner, AthenaHealth, and Meditech.

8×8’s Healthcare Enhancements

The combined solutions between 8×8 and SpinSci aim to unify care journeys by enabling improved patient engagement, streamlined healthcare workflows, and secure, compliant data management.

SpinSci’s Patient Assist Technology is a comprehensive suite designed to enhance patient engagement and streamline healthcare workflows through deep integration with EHRs. It provides patients with high-touch assistance via any digital channel and gives agents using 8×8’s solutions a 360° view of the patient record.

8×8 analytics complement this by offering a holistic view of all interactions, including speech and sentiment analysis, to ensure compliance and improve performance and patient engagement.

“Since joining the 8×8 Technology Partner Ecosystem, our customers are seeing even more meaningful improvements that positively impact the lives of countless patients,”

Rohit Potaraju, Vice President of Product at SpinSci Technologies, said.

“Our goal is to provide the best experience for care teams and patients, and we look forward to the impact we will make alongside 8×8.”

Compliance is a critical feature of this integration, with HIPAA-compliant data management being a key component. The partnership also enables healthcare organizations to:

  • Streamline agent and operational efficiency.
  • Enhance patient experiences by increasing patient intake while decreasing handle times.
  • Deliver personalized care to patients.
  • Ensure seamless connectivity across platforms while enabling organizations to purchase jointly integrated solutions directly from 8×8 and channel resell partners.

SpinSci reports that healthcare organizations using its Patient Assist solution save a combined 6 hours daily, including a 43-second reduction per call for patient identification and verification. These workflows reduce administrative clicks, allowing providers to focus on care delivery.

8×8’s Integration Ecosystem

8×8 expands its CCaaS use cases through an ecosystem enabling integrations with providers to tailor solutions for verticals.

Integrated via the 8×8 Platform for CX, it unites contact center, UC, and communication APIs to connect customers and teams, empowering IT leaders with AI-powered insights.

Just last month, 8×8 announced another strategic partnership that brought CallCabinet into its integration ecosphere to enhance its compliance call recording with the 8×8 Platform for CX.



from UC Today https://ift.tt/JcMDjVR