Millions of employees worldwide use business phone systems to connect with their coworkers and customers. For instance, Cisco Webex alone is used to place 8 billion calls every month, supporting over 39 million users. Here are the top eight business phone systems in 2022 to help meet your unique requirements.
Nextiva
Nextiva specializes in Voice over Internet Protocol (VoIP) telephony and offers a host of other services that complement its business phone system. Its VoIP service works on every device and has UC capabilities for video calls, chat, and fax-based communication. Nextiva also supports contact center use cases, as it includes a help desk software and sales CRM bundle. For collaboration, it offers video conferencing tools, HD audio, screen sharing, file sharing, and task management. Pricing for Nextiva starts at $21.95 per user per month, with unlimited calling in Canada and the US.
Cisco Webex Calling
Webex Calling is a cloud-based Private Branch eXchange (PBX) service by telecommunications and networking major, Cisco. The company also offers cloud coverage for existing PSTN lines, which helps enterprises gain from their current investments. Users can choose between Cisco’s own cloud calling plans, and calling plans via one of its carrier partners. It integrates calls, meetings, and messaging in one solution, which can be used through desk phones, PCs, and mobile devices. Webex Calling includes a centralized control hub to manage all connected telephony devices, and the solution is custom priced.
Dialpad
Dialpad is an AI-powered cloud communications provider that offers an all-in-one platform for calls, messages, and meetings. It is entirely app-based and works on any device with internet access, such as smartphones, laptops, and tablets. Dialpad provides its customers with a simple implementation process, helping set up a new business line in as little as 5 minutes. It uses AI to generate call transcriptions and perform sentiment analysis, providing juicers with deeper insights on every interaction. Pricing for Dialpad starts at $15 per user per month, and for $25 users can get local number support in over 50 countries.
Ooma
Ooma is a phone system designed for small businesses and includes all the essential telephony features required for internal and customer-facing communication. Users can set up call forwarding, manage voicemail, deploy a virtual receptionist, define call blocking rules, and much more. The solution supports unlimited calling in the US, Canada, Mexico, and Puerto Rico, along with a prebuilt 911 service. It also offers low international calling rates – e.g.$0.028 in the UK. Optionally, users can upgrade to Ooma Office Pro, which includes video conferencing and audio telephony. Pricing starts at $19.95 per user per month.
Teams Calling Plans
Microsoft Teams offers many options for business telephony, including direct routing and Microsoft’s own calling plans. To use Teams Calling, organizations must sign up for a Microsoft phone system license, which is a cloud-based PBX. Teams also supports Direct Routing, where organizations can connect the solution to an existing PSTN line using a Session Border Controller (SBC). Teams Calling users to make and receive phone calls on the Teams app and Teams-certified hardware, while also enjoying Teams’ chat, collaboration, and productivity features. Pricing for the business phone system starts at $15 per user per month.
Google Voice
Google Voice is a business telephony add-on that you can use alongside a Google Workspace subscription. In addition to cross-device compatibility and call management features, the solution uses AI to block spam calls, and automatically transcribe voicemails. Google Voice is compatible with Polycom desk phones and integrates with the full suite of Google apps such as Calendar and Meet. Google Voice is currently available in 14 countries/regions. Pricing starts at $10 per user per month.
Zoom Phone
While Zoom may be more popular for its video conferencing capabilities, it also offers a powerful business phone system. It is a cloud-based telephony service that offers inbound and outbound calling from multiple devices. The company offers global coverage, with local telephony services in over 45 countries and toll-free services in 29 countries. It can support contact center use cases through interactive voice response (IVR), intelligent call routing, on-demand call recording, and shared lines. Zoom has partnered with hardware providers like Poly, Ribbon, Logitech, Jabra, and others to roll out Zoom Phone on a wide range of telephony devices. Pricing starts at $120 per user per year.
8×8 Business Phone
8×8 offers three business phone solutions for small, mid-sized, and large enterprises. 8×8 Express is its entry-level solution, which combines voice, video, and messaging in one app. It supports unlimited calling in the US and Canada and has all the essential call management features. Pricing starts at $15 per user per month. For mid-sized businesses, it offers X2 at $24, which is an upgraded plan with unlimited voice calling in 14 countries. Finally, large enterprises can opt for the X4 plan priced at $44, providing unlimited calls to 48 countries, detailed call analytics, and 8×8’s helpdesk module.
In the last few years, business phone systems have significantly evolved to meet the needs of a modern, flexible work environment. During the pandemic, users adopted powerful cloud-based solutions that would address multichannel communication needs using a single solution. The best phone business system for your organization will have core telephony capabilities like IVR, call routing, transcriptions, and voicemail, as well as value-adding capabilities like text and video. It should also be able to integrate with other business apps, from CRM systems to help desks.
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