Zoom productivity features can transform any workplace into a performance powerhouse. Far more than just a video conferencing tool, Zoom has proven to be an incredible digital work hub. With 300 million daily active users, Zoom empowers and synchronizes teams worldwide.

Like many UCaaS and CCaaS vendors, Zoom is committed to regularly updating its toolkit. In recent years alone, we’ve seen an increase in AI-powered solutions on the platform and valuable contact center services.

The question is, which tools and features should you be using specifically to improve your team’s performance? Today, we’re looking at some of the top Zoom productivity features every business leader should use.

The Top Zoom Productivity Features

Ranked as a leader in the Gartner Magic Quadrant, Zoom is an all-in-one toolkit for modern work. It combines email and CRM integrations, calendar solutions, meeting functionality, and chat. Today, we’re focusing on the Zoom productivity features that help businesses accomplish more with their time.

1. Zoom IQ: AI-Driven Zoom Productivity Features

Microsoft has Copilot; Zoom has Zoom IQ. Powered by the latest generative AI technology, Zoom IQ is an intelligent assistant capable of assisting users with various tasks. The solution can instantly summarize what users miss in a meeting, with highlights and chapters of conversations.

Zoom can also post recaps directly to Zoom chat and fill whiteboards with valuable information. Plus, it can suggest action items after meetings to keep everyone on the same page. With Zoom IQ, businesses can quickly draft intelligent messages using the “Team Chat Compose” feature.

There’s also a solution that allows users to rapidly organize their ideas, create meeting agendas, and more with simple, natural prompts. If you’re looking to speed up performance, Zoom IQ is ideal.

2. Screen Sharing and Annotation

Screen sharing is a powerful Zoom productivity feature designed to help users bring more context into meetings. With screen sharing, hosts and participants can share specific applications, their full screen, or a portion of their screen in seconds.

Plus, during a screen-sharing session, users can enable annotations. This lets meeting attendees and hosts type and draw on the shared screen to draw attention to specific areas. There’s a built-in intelligent recognition option to turn wonky lines and shapes into straight ones.

Users can also save their screens with annotations to revisit them later. There’s even a handy “spotlight” icon to pinpoint parts of your shared screen.

3. Calendars and Scheduling

We all have schedules to manage. Fortunately, Zoom makes it easy to keep track of your to-do list. With Zoom, you don’t have to jump out of your meeting into different apps when you want to explore your schedule. Both calendar and mail apps are built into the Zoom desktop and mobile apps.

You can even link Zoom to your preferred tools, like Google Calendar and Outlook if you already use your organization platforms. Zoom also allows users to customize their screen, showing their calendar at all times, whether chatting, drawing on a whiteboard, or engaging in a meeting.

You can schedule meetings directly from your calendar. Zoom’s “Appointment Scheduler” makes it easy to plan meetings intelligently. The solution automatically showcases availability across every platform or application participants use. You’ll even be able to send automated notifications and reminders to everyone involved in your meeting.

4. Zoom Breakout Rooms

One of the most popular Zoom productivity features on this list, Zoom breakout rooms inspire more effective collaboration and brainstorming sessions. In breakout rooms, hosts can arrange people into sub-groups in a meeting, manually or automatically.

Users are then filtered into these rooms during quick conversational sessions, where they can discuss specific tasks and action items. As well as being ideal for short discussion groups, breakout rooms are fantastic for team bonding. You can create up to 50 breakout rooms at once.

What’s more, there are options to pre-assign attendees to specific breakout rooms, reducing the amount of work you need to do in the meeting itself.

5. Whiteboards: Creative Zoom Productivity Features

Maintaining high levels of productivity in the workplace means offering users plenty of different ways to share ideas. Creative teams sometimes need visual prompts to make the most of their work. That’s where Zoom whiteboards come in.

The Zoom whiteboard feature gives participants an infinite canvas to draw, add text, upload images, and more. When necessary, the host maintains complete control over the whiteboard, ensuring too many people don’t start drawing at once.

Users can also save whiteboards and add them to the cloud, so it’s easy to jump back into a brainstorming session anytime.

6. Intelligent Zoom Meetings

Zoom Meetings are one of the platform’s core components, and they’re brimming with tools to make your workforce more productive. Users can join meetings anytime, anywhere, and plenty of security options are built-in to protect your assets.

Zoom Meeting also comes with built-in intelligent tools for collaboration and productivity. There’s the option to record meetings and transform them into transcripts for employees automatically. Zoom’s caption translation tools make it easy to host multi-lingual conversations.

The feature, currently available in various languages, reduces the need for third-party integrations and interpreters. However, for those with disabilities, Zoom also offers an option to add language interpreters to every meeting or webinar.

7. Zoom Integrations and Apps

The less your employees need to toggle between apps throughout the day, the more productive they’ll be. Zoom’s integrations and apps make bringing everything together in one place easy. For users of Zoom One, there’s even a curated selection of Essential apps available for free.

Zoom’s ultra-flexible ecosystem includes a comprehensive marketplace where you can search through integration and add-ons for your favorite tools. Options range from integrations with collaboration apps like Slack to connectors for Salesforce.

There’s a host of great tools available specifically for boosting productivity, too, such as AI notetakers, Asana for Project management, and more.

8. Customizable Chat Experiences

For a while, Zoom chat was one of the more overlooked productivity features in Zoom. Most people rely on technology for video meetings alone. However, chat has become a more versatile solution for businesses in recent years.

Today, Zoom offers a highly customizable chat ecosystem with options to change your sidebar, star essential contacts, and bookmark messages. Moreover, users can share all kinds of content within the Zoom chat landscape.

You can share files directly from your cloud storage applications and easily during calls and meetings. Zoom chat even appears on the sidelines during your video conferencing sessions.

9. Zoom Contact Center

Combining cloud environments, like UCaaS and CCaaS tools, is an excellent way to boost productivity. Aligning your contact center agents and back-end staff members ensures everyone can collaborate quickly and seamlessly on various tasks.

The Zoom Contact Center can integrate directly with other Zoom tools and the apps and platforms you already use. It has a vast suite of customer experience solutions to help businesses solve customer satisfaction and agent experience challenges.

The solution is fully omnichannel, with video waiting rooms, web chat, voice, SMS, and more. There are even built-in analytics to help measure ongoing productivity.

10. Workforce and Quality Management

Speaking of bringing all of your essential tools into one place, the top Zoom productivity features also include access to workforce and quality management tools. You can leverage data from within your contact center in “Zoom Workforce Management” to help schedule and align employees.

AI-driven tools assist with forecasting specific business needs, predicting agent workloads, and preventing burnout. Plus, agents maintain complete control over their schedules and can request vacation time with just a few clicks.

Zoom’s quality management tools also make extracting insights from recorded and transcribed calls easy, score interactions, and create intelligent teaching moments from data.

11. Zoom Productivity Features for Sales

Alongside a host of productivity tools for all kinds of workers, Zoom offers a dedicated solution for sales teams. Zoom IQ for Sales is a unique version of the AI assistant on the platform. It provides access to AI-powered conversational insights and next-best-action tips.

With intuitive generative AI capabilities, Zoom Sales IQ can enhance productivity in various ways. It can help agents ask customers more engaging questions, track their time on calls, and more. Plus, With a wealth of data and insights, business leaders can give users more valuable feedback.

Teams can even keep track of their calls, accounts, and other information with the assistant. It comes with automation options, a quick search functionality, and integrations for various CRM tools.

12. Meeting Engagement

Engagement and productivity often go hand-in-hand. The more you can push users to interact in your meetings, the more you’re likely to get done. Fortunately, Zoom productivity features across events and meetings help energize your attendees.

There’s built-in hand-raising to ensure teams don’t talk over each other. Plus, polling features make it easy for business leaders to keep their finger on the pulse of their teams. You can even use templates to create advanced polls and quizzes for different use cases.

Polls and quizzes can also be shared with teams outside of meetings in a dedicated tab. This ensures you can continue to collect insights after a conversation.

13. Zoom Phone Capabilities

Though Zoom Phone is more of a service the vendor offers than a “feature,” it can be a valuable addition to your productivity strategy. Thanks to built-in phone functionality, users can join any meeting using a traditional phone. This is ideal for users on the move.

Users can dial into meetings from anywhere. Plus, the cloud phone service available from Zoom, with built-in AI abilities, can help boost productivity through every conversation. It has video voicemail, live call transcriptions, and a built-in phone assistant.

The Zoom Phone system can integrate with tools like Slack, Salesforce, HubSpot, and many other business applications.

14. Workplace Reservation and Rooms

Looking to enhance your hybrid meetings? Zoom helps to minimize the risk of double-booking with a convenient Workspace reservation tool for Zoom Rooms. You can search for and reserve a space before entering the building and even plan your room layout.

Zoom Rooms hardware kits also offer a variety of ways to simplify setup and meeting experiences. You can access a range of plug-and-play kits to match your budget. Plus, Zoom recently introduced its new Intelligent Director for Zoom Rooms to improve interactions further.

The solution uses multiple cameras and AI to create the best image for all participants in a room, improving the connectivity between teams.

The Best Zoom Productivity Features

The Zoom productivity features above offer an essential insight into Zoom’s wide range of incredible tools. With this comprehensive platform, countless built-in solutions, integrations, and add-ons can transform your business processes.

Plus, as Zoom continues to invest in more intuitive and innovative solutions, the number of productivity tools in the environment will only continue to evolve.



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