It’s no secret that effective collaboration is crucial to the success of any business. Teams need to be able to efficiently share ideas, connect with colleagues, and work simultaneously on projects in any industry. In today’s workplace, defined by increasing flexibility in the form of hybrid and remote roles, enabling collaboration requires an investment in meeting technology.
Up to 83% of employees spend at least a third of their work week in crucial conferences, using a combination of video, audio, and content sharing apps to connect with colleagues.
Unfortunately, many companies are still struggling to take full advantage of the meeting room solutions available to them. They’re constantly plagued by technical issues, lack of visibility into conference room hardware, and limited management features within tools.
That’s where Logitech Select comes in, to remove the barriers to powerful collaboration.
What is Logitech Select? The Key Features
Offered by one of the world leaders in AV technology, Logitech Select is a comprehensive service plan that empowers companies with round-the-clock resolution and support from product experts, innovative software tools for room management, and intuitive insights.
The service offering is suitable for all room sizes and types, giving companies a comprehensive way to ensure their video collaboration solutions and meeting rooms are always prepped for success. Select essentially acts as a help desk full of specialists with expertise in Logitech products, as well as platforms like Zoom and Microsoft Teams.
The service features:
- 24/7 support: Around-the-clock technical support and tier II assistance, promising issue resolution within an hour, regardless of where you are in the world.
- A single point of contact*: Select customers get a designated service manager, who acts as a primary point of contact for all of your needs.
- Advanced hardware replacements*: Minimize downtime with next-business-day delivery of crucial hardware, and direct replacements with on-site spare kits.
- Complete device coverage: The Select service covers all of the devices in a designated meeting room for the full duration of your plan.
- Reliable insights: Access analytical software for powerful insights into space and device usage, helping you to make better decisions for future IT investments.
- Proactive management features: Full access to Logitech Sync Plus, with real-time alerts on your workflows, helping you to resolve issues before they have a significant impact.
*Available for companies purchasing cover for 50 or more rooms.
The Benefits of Logitech Select
For companies building comprehensive meeting spaces for their hybrid teams, Logitech Select offers a way to streamline the collaboration experience. The Logitech team partners with you to ensure you can maintain optimal uptime, centralize management, and optimize your investment.
Plus, with an easy-to-use online environment for ticket creation, real-time alerts, and analytics, getting started is incredibly simple. Key benefits include:
- Affordable Technical expertise: The right technical expertise is crucial to ensure your collaboration solutions continue to operate effectively, month after month. However, hiring an on-site team for maintenance and support can be expensive and complex. Logitech Select gives you direct access to experts, whenever you need them.
- Comprehensive room and device management: With Logitech Sync, included in the Select Package, you’ll have complete access to managing device settings, configurations, and updates. There are also desk management tools, insights into device and space usage, and desk and space inventory tools available.
- Reduced downtime: With access to real-time alerts when issues occur with your collaboration tools, expert support, and advanced hardware replacements, delivered at speed, you can reduce unnecessary downtime in your workplace. Logitech Select helps to keep your business and teams running efficiently at all times.
- Valuable insights: The insights you collect from your Logitech Sync software will give you a clearer view of how people are using meeting room spaces and devices. This can help you to make more cost-effective decisions about how to configure your meeting room tech. With Select, you can improve the ROI of your collaborative spaces.
- Flexibility: Logitech’s experts have comprehensive knowledge of both Logitech devices and software, and a range of tools used for collaboration. They can offer guidance and issue resolution services for companies using Microsoft Teams, Google Meet, and even Zoom. No matter your meeting room technology or size, Logitech can adapt to your needs.
Logitech Select Review: Pricing and Availability
One of the things that makes Logitech so impressive, in our opinion, is how easy it is to access. Not only does the company support businesses using a wide range of meeting software solutions, but they can also offer comprehensive support for any style or size of meeting room.
Logitech even offers a free support service, in the form of its “Standard” plan, comes with access to support (limited to business hours), a 2-year standard warranty, and comprehensive device management features via Logitech Sync.
The Select Service, starting at 420 € includes all of the key features mentioned above, such as 24/7 service, one-click help requests via Sync, and all of the critical features you need for device management. There’s even a ServiceNow integration available.
Logitech Select Review: The Verdict
Managing meeting rooms, and ensuring collaborative environments can consistently boost the productivity of your teams can be complex. Logitech’s Select service offers an easy way to overcome the barriers to effective collaboration.
With comprehensive device management tools, insights into space and endpoint usage, and next-level 24/7 support, Logitech can help ensure you get the most value out of your meeting rooms and spaces. Plus, the team will help to minimize unnecessary downtime, giving you insights, rapid device replacement options, and instant access to assistance when you need it most.
If you need help making the most out of your video collaboration spaces, Logitech’s comprehensive Select service plan could be the perfect solution.
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